Receptionist Pay
Question:
Would anyone be willing to share what they pay their receptionists?
We have 2 older ladies who have been with the practice 20+ years. Both have cut their hours right down, and the boss thinks they must be pretty much at the top of their pay scale.
I have no idea if there is a recommended rate for receptionists – these two are on £11:10 per hour with pay reviews due. Due to how long they have been with the practice, they earn more than some of our nurses!
Answer:
Our receptionists are on £10.35 an hour and we have not increased staff salaries for the past 2 yrs. If yours are at the top of their pay scale, perhaps give them increases in line with inflation?
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It is a real problem isn't it because if they are really good and have genuine rapport with the patients and know the patients really well that is worth the £11.10.
I live down on the Kent Coast (need to know where we are to be able to compare) so wages here are reasonably above average I would say.
Our receptionist pay: One receptionist is a qualified nurse but wished to switch roles and she has just taken her radiology qualification. Been with us for 8 year and she gets £9.25 per hour.
Receptionist two has been with us for 11 years and is on £9.65 an hour . She is absolutly fantastic with the patients and has great IT skills (I wish I had two of her). She acts as my Head Receptionist and has great common sence and understands that we run a business so when I am away she will shoulder some of my responsibilities such as staffing levels, counsellor, calling the plumber when needed! etc.
Answer:
The going rate for a fulltime Receptionist is anything from 24 K to 30K. Hope it works out as they are both part time you may end up paying more.
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We are a busy NHS practice, but our staff wage rates are nowhere near those!!
SENIOR RECEPTIONIST £7.35
RECEPTIONIST £6.10
I wish we were in a position to offer better rates but sadly we can’t.
I think your ladies should think themselves very lucky, even some Practice Managers don't receive that rate!
Answer:
We pay our receptionists £15k per annum. Both have been here over 5 years.
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With regard to your email, I am happy to share receptionist hourly rate with you. It ranges from £8.70 – £10.50.
The receptionist who is on £8.70 has been with us for 2 years, two receptionists that have been here for 7 years are on £9.50 (however they do have a lot of sick leave)! We have one lady who has been with us over 20 years and she is on £10.50 per hour.
We are situated on the borders of South West London / Surrey.
Answer:
Our receptionist is on £9.20 ph we are in Northamptonshire.
Will be interesting to know if there is a scale
That seems a very generous wage! I know in my practice I have moved towards rewarding responsibilities like CQC and HTM rather than just rewarding long service.My Receptionist has been with us p/t for 16 years and she covers surgeries and is on £9.70. We have rewarded more holiday for length of service.unless your receptionists have additional responsibilities or have outstanding performance I think their at the very top. With all the additional pressures a nurse faces daily I think they should be better paid than they are in general. I hated it when our fantastic trainee who gave 100 percent was paid a fraction of our (now retired) receptionist who gave 50 percent.
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If you refer to the latest BDA Pay survey it provides you with the current rates, and your two are very well paid.
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We have just employed 2 members of staff
1 = Receptionist pay = £15,000 a year pro rota with 4 weeks holiday a year + bank holidays
1 = Just passed her dental nursing exam pay = same as above.
We have a pay bonus scheme where they can earn an extra 1.5% at the end of each year depending on their sickness record= 0.5% etc and performance =0.5% extra etc throughout that year. Shrewsbury.
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Our receptionists are paid between £8.50 and £9.50ph our longest serving has 22 years experience. Both have nursing experience. They retain their status on the GDC register via competence so they can assist the operator during nurse sickness and leave.
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One of our receptionists earns £7.50ph as she has no qualifications like the nurses do, nor does she have to do CPD, but the other receptionist does the banking too, and she earns £10.20ph.
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My part-time receptionist has been with us for three years and is currently on £9 ph. We are in Bristol, I think your £11 per hour is a generous amount
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We pay our receptionists £11.10, this is normally increased annually by 10p as we feel they are on a fairly good wage already!
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Our receptionists have always earned more than our nurses. This is not because their job is any more important than the nurses, but they tend to have a higher stress factor, as they deal with all the patients' grumbles etc., whereas the nurses don't (although I am well aware that the new regs have put increased pressure on the nurses' workload.) £11.10 is quite generous – more than mine get paid by about 50p, though mine have not been here as long as 20+ years. We tend to reward loyalty, as you obviously do, and also pay a little more for extra tasks that they accept – this has been particularly relevant for me, as I had heart by-pass surgery last year and everyone is very anxious to reduce my stress. I usually add on the amount by which the national minimum pay increases to everyone in the October pay. I used to add loyalty on at the anniversary of their start date, but that gave me too much extra work!
Answer:
ANYTHING FROM 9 – 10.50 BUT IF THEY ARE LONG STANDING MEMBERS OF STAFF 11.10 IS QUITE ACCEPTABLE.
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If I were you I would leave their pay as it is. I use to run a dental practice and my girls were classed as well paid. Reception staff were on just under £10.00. My nurses were on just over £11.00 an hour. I do understand that as they have been there a long while and they have built up their earnings (are they worth it?)
Maybe in stead of paying more maybe give them extra holiday for there loyalty.
The surgery that I work at now pays less that £10 for both (as most in the Braintree area do).
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I am really shocked how much your receptionists are earning that is indeed more than some nurses earn, not sure what you can do about the situation, our receptionist gets £8.95 she has worked with us for a long time and I think that is fairly much the going rate in most dental practices in our area.There is no way I could justify paying such a high hourly rate.
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Ours are on £7.14 an hour, we are based in North Yorkshire.
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We are paying £7.21 ph.
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We have excellent receptionist, they are paid £8.50 per hour, they're very happy and we are happy… patients happy also. I pay qualified nurses £10.00 per hour!
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Our receptionists are on more than some of our nurses too. We are in Wales and we pay the receptionists £10.80 an hour with a pay review in April. I feel my nurses’ work harder and have all their CPD requirements to hit.
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We have the same thing here! I always think it is strange that reception earn more than the nurses?!!! We pay our reception staff £11.68 per hour and the head receptionist who has been with us many years is on £13.18.
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Currently we pay our dental receptionists £8.91 per hour (not nurse trained).
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I think the average varies depending on location – our Southwest and West of UK clinics receptionists are on £8.00 to £9.00 per hour, whereas our Southeast and London clinics receptions are on £10.00 to £12.00 per hour. Medical receptionist especially experienced ones are usually paid 20/25% more than salon or hotel receptionists.
