Sample Fail to Attend Letter 2015
Q.Can anyone help please with a sample of a letter to NHS patients that continue to fail appointment?
We have a Policy to cancel appointments given us 24 hour notice
I am sure that many Practices have the same problem. I understand there some practices that send a letter advising such patients of de registration.
A.Letters FTA1 and FTA2 can be found in the template section of the website
A.We use a two tier system, the first appointment, then a letter is sent
Re Failed Dental Appointment
We note from our dental records that you failed to attend or failed to give the practice 24 hours notice for cancellation of your dental appointment on:-
Please telephone the surgery within the next seven days to rebook this appointment, if we do not hear from you within this time, we will take it that you no longer wish to continue with your current course of treatment.
Please note that it is our practice policy that if you fail to attend or fail to give 24 hours notice on more than one occasion, this practice will no longer accept you as a patient.
If they fail again, we then send out this letter
It has been used in our practice for about 10 years, we have the off patient argue the case, but most patients are acceptable
Re: Failed Dental Appointments
We note from our dental records that you have again failed to attend or failed to give the practice 24 hours notice for cancellation of your dental appointment on more than one occasion.
We write to advise you that as you have failed to attend or failed to give 24 hours notice on more than one occasion, this practice will no longer accept you as a patient.
A. Private and Confidential
MR D Test
Address ————–
04 Feb 2015 Our Ref:
Dear ——-
This is to inform you that due to missed appointments at this practice, we are unable to provide you further treatment.
Practice policy and guidance from the local Primary Care Trust is clearly displayed in the waiting area and on appointment cards
If you wish to find another local dentist, please call the team of patient Advice Liaison Services (PALS) on 0800 3899 092 or 0208 3833 322
Alternatively, there is a list of local NHS dentist with letter.
Yours truly,
A.We use these 3 letters
1st
Dear
We see from our records that you failed to attend the practice for your
……………………………. appointment on ……………………………….
We hope that you are well and this was simply an oversight.
Surgery time was, however, booked for your appointment. If you are unable to attend an appointment, we ask that you give us at least 24 hours’ notice. Because we did not know that you would not be attending, we were unable to offer your surgery time to another patient.
In accordance with National Health Service policy, there is no charge for wasted surgery time. However under these guidelines, if you miss a second appointment, you may not be entitled to further treatment here.
If you have any queries, please do not hesitate to contact us.
Yours sincerely
2nd (last chance)
Dear
We see from our records that you failed to attend the practice for your
……………………………. appointment on ……………………………….We hope that you are well and this was simply an oversight.
Surgery time was, however, booked for your appointment. If you are unable to attend an appointment, we ask that you give us at least 24 hours’ notice. Because we did not know that you would not be attending, we were unable to offer your surgery time to another patient.
As we informed you after your previous missed appointment, the National Health Service policy states that after two failed appointments, patients may not be entitled to further treatment. Your dentist is prepared to give you one more warning, but please be aware, if you miss another appointment your registration at this practice will be terminated.
If you have any queries, please do not hesitate to contact us.
Yours sincerely
3rd (Strick off letter)
Dear
We see from our records you failed to attend your ……………………. appointment on …………………………………….
You were informed after your last missed appointment that under National Health guidelines there is no charge for wasted surgery time. However, now you have missed a third appointment, you are no longer entitled to treatment at this practice.
Therefore, you can obtain a list of alternative dentists from the NHS Choices website at www.nhs.uk.
Yours sincerely
November 2015
