Auto-attend Telephone Script

Question:

I am upgrading my telephone system and I need to come up with a script for the auto attended (press 1 for… press 2.. etc.) and also a script for a promotional message to be played when the patient is hold. Would anyone be willing to share their script with me please to give me an idea of what to put on my new phone system?

Answer

Ours says press 1 for making, altering appts/payments, press 2 for practice manager, press 3 for pt care co-ordinator. The manager and co-ordinator have their own voicemails recorded in case they are not there. We do not have holding music/promotional info just every now and again says you are currently in a queue the receptionist knows you are waiting please continue to hold. The cost of putting anything more on was working out too much.

Answer:

I recorded the following for my Practice…

Thank you for calling (practice name)

For all NHS appointment enquiries please press 1. For all private patient enquiries please press 2. For information about our products and services or to speak with the practice manager please press 3.

Answer:

Happy to share our messages for our dental and orthodontic practices

Dental Hold

Hold Message 1

We’re passionate about preventative dental care that’s why we strongly recommend regular routine check-ups and hygiene visits.  Our Dental Care Plan is aimed at helping you maintain great oral health with affordable monthly payments so don’t hesitate, ask a member of our team about it today!

Hold Message 2

If you’re looking to put the sparkle back into your smile, ask us about tooth whitening treatments. We have some great offers to tempt you with.  Just ask any member of our team for more information.

Orthodontic Hold

Hold Message 1

Asmembers of the British Dental Association Good Practice Scheme, we’re committed to providing quality care to nationally recognized standards. Patient care and satisfaction is at the heart of everything we do but don’t just take our word for it, come and see for yourself and let us know how we’re doing. Patient feedback is encouraged – ask any member of the team for a survey at your next visit or drop us a line on our website contact pages. We’d love to hear from you!

Hold Message 2

As a specialist orthodontic practice, we offer a wide range of the most advanced tooth straightening treatments for all ages and to suit your lifestyle, personality and pocket. With interest free finance let us help you get you the smile you’ve always dreamed of. Talk to us today about your dream smile.

Opening Greeting

Thank you for calling Teeth in line. Please hold whilst we connect you. If no lines available to the surgery play the following message:

We are sorry to keep you waiting, we are currently assisting patients and we are trying our best to be with you as soon as we can

Position In The Queue

Your current position in the queue is…..Thank you for your patience at this busy time

Maximum Calls In Queue Message

Please do accept our apologies, the surgery is currently experiencing very high call volumes. Please try calling back a little later. Thank you.

Greeting Day Menu

You are now connected to Teeth in Line. A member of the reception team will be with you shortly.

Greeting Out of Hours

The Practice is now closed. For urgent dental advice please hang up and dial 1-1-1. Calls to NHS 111 are free from both landlines and mobiles. If you would like to leave a message please press 1.

Greeting Training Day

The Practice is currently closed for Training. For urgent dental assistance, please hang up and dial 1-1-1. Calls to NHS 111 are free from both landlines and mobiles.If you would like to leave a message please press 1.

Greeting Bank Holiday

The Practice is closed for the Bank Holiday. For urgent dental advice please hang up and dial 1-1-1. Calls to NHS 111 are free from both landlines and mobiles. If you would like to leave a message please press 1.

Lunch

The practice is now closed for lunch and will reopen at 2pm. If you would like to leave a message please press 1.

System Q Message

Thank you for holding, all our reception staff are currently dealing with other patients. Please continue to hold or alternatively if you would like to leave a message please press 1

August 2014